Why is my bill so high?

Your bill is based on how much water passes through your meter, which is read monthly. Since the movement of water is the only source of energy the meter has, anytime you see a hand moving on the meter, it definitely means there is water moving through it. Some causes for high bills are: size of household, size of home or yard, and more days between readings. We strive very hard to read every 25 to 35 days. Another reason for a high bill is a leak. If you discover a leak, there are procedures set up to help with the large bill. Please see question Number 10.

Show All Answers

1. How soon can my water get connected?
2. How do I get information about my account?
3. Why do I have a past due balance on my bill?
4. How do I pay my bill if the Water Business Office is Closed?
5. How long does it take my payment to get to the Water Business Office?
6. What happens if my payment is not received on time via the mail and my water is disconnected?
7. Why should I call to cancel services if someone else is moving in when I’m moving out?
8. How do I request emergency services?
9. Why is my bill so high?
10. What if I have a leak?
11. What is sanitary sewer?
12. How could my bill be the same two months in a row?
13. Are Terrell’s water and sewer rates high compared to other cities?
14. Do you add fluoride to the water?
15. Is our water hard?
16. Where does the water we use come from?
17. Is the water tested?
18. What do I do if the water smells, looks or tastes unusual?