How do I pay my bill if the Water Business Office is Closed?

We have a night deposit on the side of the building to leave a payment. We collect all payments at 8 am the next business day. Your payment will be processed that day. Payment can also be conveniently made online. Refer to the Online Bill Pay link.

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1. How soon can my water get connected?
2. How do I get information about my account?
3. Why do I have a past due balance on my bill?
4. How do I pay my bill if the Water Business Office is Closed?
5. How long does it take my payment to get to the Water Business Office?
6. What happens if my payment is not received on time via the mail and my water is disconnected?
7. Why should I call to cancel services if someone else is moving in when I’m moving out?
8. How do I request emergency services?
9. Why is my bill so high?
10. What if I have a leak?
11. What is sanitary sewer?
12. How could my bill be the same two months in a row?
13. Are Terrell’s water and sewer rates high compared to other cities?
14. Do you add fluoride to the water?
15. Is our water hard?
16. Where does the water we use come from?
17. Is the water tested?
18. What do I do if the water smells, looks or tastes unusual?