Pay Your Utility
201 East Nash
Terrell, TX 75160
Wastewater Treatment Plant:
Industrial Pretreatment Program:
or Gilbert Acuna
Water Distribution and Wastewater Collection:
After Hours Repair Services: 469-474-2700
Monday - Friday: 8 a.m. - 5 p.m.
2017 Annual Free Chlorine Maintenance Program
The North Texas Municipal Water District is planning to perform a
28 day free chlorine maintenance of its transmission system and wholesale
customers' distribution systems. The City of Terrell is one of the
participating NTMWD's wholesale customers.
This posting will serve as notice for this 28 day free chlorine maintenance
for the period March 13, 2017 thru April 10, 2017, after which the
chloramination process will be resumed.
There may be some tastes and odors associated with the "Free
Chlorine Burn", but this is a Texas Commission on Environmental
Quality (TCEQ) approved process of keeping the transmission and distribution
mains sanitary to insure safety in the drinking water for our citizens.
If you should encounter any tastes and/or odors in the drinking water
during this time, please call 972-551-6600 to report the location.
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Note: To start water service you will be required
to appear in person at the utility office. You will have to pay a
deposit and service fee and present a photo ID for verification of
City of Terrell has been granted a two-year extension
by the Texas Commission on Environmental Quality (TCEQ) to the Stage
2 Disinfection Byproducts Rule (DBP2) More
Texas Water Development Board Conservation Program
Supply Algal Bloom Information- Odor and Taste issues addressed
- Learn more from the North Texas municipal water district web site
The Utility Department handles water treatment and distribution and wastewater
treatment for Terrell residents. The department also provides billing
and customer services. Responsibilities include:
Member of the Cities Aggregation Power
Water Quality and Water Distribution
water is supplied by North Texas Municipal Water District (NTMWD). The
water quality office is at 2603 Hwy. 80 E. monitors the flow and quality
of up to 10.0 million gallons of purified water each day. Two water towers
with a combined capacity of 1½ million gallons and a 3.0 million
gallon ground storage tank provide adequate water supply and water pressure
for the city's residential, industrial, and commercial customers.
Water samples are collected and tested monthly from twenty (20) sampling
locations throughout the city to monitor water quality. Terrell’s
water treatment facility meets or exceeds all federal water quality
standards. If you have a question about water quality,
contact the water plant at 972-551-6635 or view the water
quality statement on line.
The City of Terrell provides water for the Elmo, College Mound, North
Kaufman, Rose Hill, Lawrence, High Point, and Poetry Water Supply Corporations.
Water Conservation and Drought Contingency Plan
Wastewater Collection & Treatment
Wastewater Treatment Plant at 101 Mt. Hebron Road, is a two stage trickling
filter plant with a treatment capacity of up to 9 million gallons of raw
sewage per day.
The Industrial Pretreatment Office, also at this location, oversees Industrial
Permitting and Discharging into the sewer system. Pretreatment also monitors
grease traps throughout the City sewer system.
For more information contact:
Utility Department maintains and repairs:
- Water Mains
- Meter Leaks
- New Water Tap Installation
- Service Connections & Disconnections
- Fire Hydrants
- Sewer Mains
- New Sewer Tap Installation
- Sewer Stoppage/Blockage
- Sewer Overflows
To report a repair for any item mention above call: 972-551-6678 Monday
Friday 8 am - 5 pm
To report repairs after hours call: 469-474-2700
Be ready to give the exact location of the problem (street address or
Please note: Water main breaks or heavy water usage required to fight
a fire may occasionally discolor your water. The cloudiness or discoloration
is caused by sediment dislodged by sudden pressure changes in the water
system. The water will clear up as these sediments are flushed from the
system. This water is safe to drink. (You may want to postpone doing your
laundry until the water clears to avoid staining clothes.)
Before excavating an area of your property where utility lines may be
buried, Texas law requires you to notify the utilities at least 2 days
before you dig. The utilities are then required to flag their lines within
2 working days. For City water and sewer lines, call 972-551-6600 ext.307,
fax (faxable form) your request
to 972-551-6620 or fill out a Line
Locate Form online . Call DIG TESS at 1-800-DIG-TESS (1-800-344-8377),
for location of TXU Electric, Atmos Energy (formally known as TXU Gas),
Cebridge Cable and Southwestern Bell Telephone lines.
New Electric, Phone, Gas and Cable Services:
Billing: The Utility Department handles billing for water,
sewer, and garbage collection services. You can now Pay
Your Utility Bill Online, using your credit card, with complete security.
Once your account is set up you will be able to access the payment area
with your unique login and password. First time users may register up
by clicking on " new user".
If you have questions about your utility bill, meter readings, or payment,
call or visit the Utility Department office during regular office hours.
If your service has been discontinued and you think this is an error,
contact the office during regular hours. If service is discontinued for
nonpayment, the full amount of the bill and a reconnection fee must be
paid before service is reinstated. For more information, call the department
New Service: The City of Terrell provides
water, sewer, and garbage collection service for residents and commercial
customers. New utility customers are required to come to the Utility office
(201 East Nash Street) to establish an account. You will be asked to provide
proper identification and to pay the necessary deposits. Residential service
requires a deposit of $100.00 plus a $35.00 connection fee. Commercial
accounts require a deposit of twice the estimated average bill for service.
Contact the office for more information.
Request for water service
Transfer or Disconnect:
Contact the Utility office to transfer service to a new address or to
disconnect your service. Make transfer/disconnect requests at least 24
hours prior to your move. When an account is closed, the deposit is applied
to the final balance. If there is no balance, a refund check will be issued.
If you live in an area that does not have City water or sewer service,
contact the Engineering Department at 972-551-6607 for information and
requirements for service.