Terrell, Texas

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Mike Mikeska, Director City of Terrell has superior rated public water

Pay Your Utility Bill Online


201 East Nash
Terrell, TX 75160
Fax: 972-551-6682
E-mail: utilities@cityofterrell.org

Water Quality:

dboyd@cityofterrell.org 972-551-6635

Wastewater Treatment Plant:
Carl Naumann  972-551-6630

Industrial Pretreatment Program:
Carl Naumann  or Gilbert Acuna 972-551-6631

Water Distribution and Wastewater Collection:
Charles Turner 972-551-6678

After Hours Repair Services: 469-474-2700


Office Hours:
Monday - Friday: 8 a.m. - 5 p.m. 

2017 Annual Free Chlorine Maintenance Program

The North Texas Municipal Water District is planning to perform a 28 day free chlorine maintenance of its transmission system and wholesale customers' distribution systems. The City of Terrell is one of the participating NTMWD's wholesale customers.

This posting will serve as notice for this 28 day free chlorine maintenance for the period March 13, 2017 thru April 10, 2017, after which the chloramination process will be resumed.

There may be some tastes and odors associated with the "Free Chlorine Burn", but this is a Texas Commission on Environmental Quality (TCEQ) approved process of keeping the transmission and distribution mains sanitary to insure safety in the drinking water for our citizens.

If you should encounter any tastes and/or odors in the drinking water during this time, please call 972-551-6600 to report the location.



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Note: To start water service you will be required to appear in person at the utility office. You will have to pay a deposit and service fee and present a photo ID for verification of the application.



City of Terrell has been granted a two-year extension by the Texas Commission on Environmental Quality (TCEQ) to the Stage 2 Disinfection Byproducts Rule (DBP2) More information


Learn more

Texas Water Development Board Conservation Program

Water Supply Algal Bloom Information- Odor and Taste issues addressed - Learn more from the North Texas municipal water district web site


The Utility Department handles water treatment and distribution and wastewater treatment for Terrell residents. The department also provides billing and customer services. Responsibilities include:


Member of the Cities Aggregation Power Project


Water Quality and Water Distribution   


Terrell's water treatment plantTerrell's water is supplied by North Texas Municipal Water District (NTMWD). The water quality office is at 2603 Hwy. 80 E. monitors the flow and quality of up to 10.0 million gallons of purified water each day. Two water towers with a combined capacity of 1½ million gallons and a 3.0 million gallon ground storage tank provide adequate water supply and water pressure for the city's residential, industrial, and commercial customers.


Water samples are collected and tested monthly from twenty (20) sampling locations throughout the city to monitor water quality. Terrell’s water treatment  facility meets or exceeds all federal water quality standards. If you have a question about water pure waterquality, contact the water plant at 972-551-6635 or view the  water quality statement on line.


The City of Terrell provides water for the Elmo, College Mound, North Kaufman, Rose Hill, Lawrence, High Point, and Poetry Water Supply Corporations.


972- 551-6635

fax 972-551-6637

Water Conservation and Drought Contingency Plan




Wastewater Collection & Treatment


Sewer PlantThe Wastewater Treatment Plant at 101 Mt. Hebron Road, is a two stage trickling filter plant with a treatment capacity of up to 9 million gallons of raw sewage per day.


The Industrial Pretreatment Office, also at this location, oversees Industrial Permitting and Discharging into the sewer system. Pretreatment also monitors grease traps throughout the City sewer system.

For more information contact:

Maintenance & Repair

City of Terrell water tower on Poetry Rd.The Utility Department maintains and repairs:


  • Water Mains
  • Meter Leaks
  • New Water Tap Installation
  • Valves
  • Service Connections & Disconnections
  • Fire Hydrants


  • Sewer Mains
  • New Sewer Tap Installation
  • Sewer Stoppage/Blockage
  • Sewer Overflows

To report a repair for any item mention above call: 972-551-6678 Monday – Friday 8 am - 5 pm

To report repairs after hours call: 469-474-2700


Be ready to give the exact location of the problem (street address or nearest intersection).


Please note: Water main breaks or heavy water usage required to fight a fire may occasionally discolor your water. The cloudiness or discoloration is caused by sediment dislodged by sudden pressure changes in the water system. The water will clear up as these sediments are flushed from the system. This water is safe to drink. (You may want to postpone doing your laundry until the water clears to avoid staining clothes.) 


Before excavating an area of your property where utility lines may be buried, Texas law requires you to notify the utilities at least 2 days before you dig. The utilities are then required to flag their lines within 2 working days. For City water and sewer lines, call 972-551-6600 ext.307, fax (faxable form) your request to 972-551-6620 or fill out a Line Locate Form online . Call DIG TESS at 1-800-DIG-TESS (1-800-344-8377), for location of TXU Electric, Atmos Energy (formally known as TXU Gas), Cebridge Cable and Southwestern Bell Telephone lines.


Customer Service


New Electric, Phone, Gas and Cable Services:


Billing: The Utility Department handles billing for water, sewer, and garbage collection services. You can now Pay Your Utility Bill Online, using your credit card, with complete security. Once your account is set up you will be able to access the payment area with your unique login and password. First time users may register up by clicking on " new user".


If you have questions about your utility bill, meter readings, or payment, call or visit the Utility Department office during regular office hours.


If your service has been discontinued and you think this is an error, contact the office during regular hours. If service is discontinued for nonpayment, the full amount of the bill and a reconnection fee must be paid before service is reinstated. For more information, call the department at 972-551-6610.


New Service:  The City of Terrell provides water, sewer, and garbage collection service for residents and commercial customers. New utility customers are required to come to the Utility office (201 East Nash Street) to establish an account. You will be asked to provide proper identification and to pay the necessary deposits. Residential service requires a deposit of $100.00 plus a $35.00 connection fee. Commercial accounts require a deposit of twice the estimated average bill for service. Contact the office for more information.

Request for water service form


Transfer or Disconnect:  Contact the Utility office to transfer service to a new address or to disconnect your service. Make transfer/disconnect requests at least 24 hours prior to your move. When an account is closed, the deposit is applied to the final balance. If there is no balance, a refund check will be issued.


If you live in an area that does not have City water or sewer service, contact the Engineering Department at 972-551-6607 for information and requirements for service.


Utility Charges and Fees

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City of Terrell Logo - Building a Better Community
City of Terrell
201 East Nash St.
P.O. Box 310

Terrell, Texas 75160
Metro: 972-524-3332
After Hours Repair Services: 469-474-2700
Fax: 972-551-6682



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